Return & Refund Policy
At aivakids, we are committed to providing premium-quality clothing for your little ones. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below to understand our guidelines for returns, exchanges, and refunds.
1. General Return Guidelines
We accept return and exchange requests within 7 days of the product being delivered.
To be eligible for a return or exchange, the item must:
- Be unused, unwashed, and in its original, pristine condition.
- Have all original tags, labels, and packaging completely intact.
- Not show any signs of wear, damage, perfumed scents, or alteration.
- Be accompanied by the original invoice, order confirmation, and (where applicable) a clear unboxing video.
2. Non-Returnable Items
For hygiene, safety, and operational reasons, the following items are strictly non-returnable and non-exchangeable:
- Personal & Accessory Items: Innerwear, socks, caps, mittens, booties, bows, and general hair or clothing accessories.
- Sale Items: Products purchased during a clearance, flash sale, or final sale.
- Gift cards or promotional items.
- Customized or personalized products.
- Any item that has been washed, worn, or damaged after delivery.
3. Policy Quick-Reference Summary
Use the table below to quickly find rules regarding exchanges, damaged items, or change-of-mind requests:
| Policy Feature | Size Exchange | Wrong / Defective Item | Change of Mind |
| Eligible? | Yes | Yes | No |
| Report Within | 2 days of delivery | 24 hours of delivery | — |
| Return Window | 7 days of delivery | 7 days of delivery | — |
| Condition Required | Unworn, tags on, unboxing video | Unworn, tags on, unboxing video | — |
| Courier Arranged By | Customer | aivakids | — |
| Courier Cost | Borne by customer | Borne by aivakids | — |
| Resolution | Same style, different size | Refund or replacement | — |
| Sale Items Eligible? | No | Yes | No |
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
- Contact customer support with your order number, clear photos of the defect, and your unboxing video.
- After prompt verification, aivakids will arrange the return courier and bear all shipping costs to process a replacement or a full refund.
5. Refunds & Processing
Once your returned item is received at our facility and inspected, we will notify you of the approval or rejection of your refund based on its condition.
- Original Payment Methods: Approved refunds will be processed back to your original payment method within 5–7 business days, depending on your bank or card issuer.
- Cash on Delivery (COD) Orders: For approved COD returns, refunds will be issued via Bank Transfer or UPI. You will need to securely share your account details with our customer support team upon approval.
6. Order Cancellations
Orders can only be cancelled before they are shipped. Once an order has been dispatched from our warehouse, it cannot be cancelled. However, you may request a return or exchange post-delivery if the package meets our standard eligibility criteria.
7. Contact Us
If you have any questions, need to file a return/exchange request, or want to submit your unboxing video, please reach out to us:
Registered Address:Building No. 22, Flat No. 101, 1st Floor, 1st Cross,Sai Green City Layout, Kithaganur, Bangalore North,PO: Thambuchetty Palya, Bangalore Urban,Karnataka – 560049
Brand: aivakids
Email: hello.aivakids@gmail.com
Phone / WhatsApp: +91 77606 65526